Returns Policy

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All users of this site agree that access to and use this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. 

Returns Policy

1. RETURNS & RESTOCK FEES 

RETURN OF “ON SALE”, “CLEARANCE”, OR ANY OTHER PROMOTIONAL DISCOUNT ITEMS
Items sold as “On Sale” or “Clearance” or “Special Promotional Discount” can be exchanged but not returned. All items sold, regardless of price, have passed our Quality Control inspections, and are deemed to be in saleable condition. 

2. RETURNS FOR REFUND 

Any item returned for a refund will be accepted for full refund, LESS a 25% RESTOCKING FEE, provided that the item is returned to us within 30 days of the date when we shipped it to the customer. Returned to us means IN OUR POSSESSION on or before the 30th day after our shipping date. The cost of shipping the item to us must be paid by the customer - items returned COD will be rejected, and no refund will be made. Returned items must be unworn, undamaged, and all the tags and labeling must be intact and attached to the item with their original attachments. Returned items that do not meet these criteria will not be refunded, nor will they be returned to the customer unless the customer pays for shipping and also pays a $15 handling fee. 

An item that is returned for refund will be credited to the card used for the purchase within seven business days. All refunds will be applied to the credit/debit card used for the original transaction - in no circumstances will a refund be credited to a different credit/debit card, nor will a refund ever be issued as a check or money order. The refund will be limited to the cost of the item, less re-stocking fees when applicable. The original cost of shipping the item to the customer will not be refunded. 

3. RETURNS FOR EXCHANGE 

We will accept an item returned for exchange provided that the item is returned to us within 30 days of the date at which we shipped it to the customer. Returned to us means IN OUR POSSESSION on or before the 30th day after our shipping date. The cost of shipping the item to us must be paid by the customer - items returned COD will be rejected, and no exchange will be made. Returned items must be unworn, undamaged, and all the tags and labeling must be intact and attached to the item with their original attachments. Returned items that do not meet these criteria will not be exchanged, nor will they be returned to the customer unless the customer pays for shipping. When an item returned for exchange has been determined to qualify for exchange the exchange will be made and the replacement product shipped within seven business days. 

Returned items may be exchanged for any item currently in stock, in any size currently available. However, if the requested item is priced lower than the returned item, the customer will not receive a credit for the difference. If the requested item is more expensive that the returned item, then the difference will be charged to the same credit card that was used for the original transaction. 

The exchanged item will be shipped to the same shipping address as the original item, using the same shipping method as the original item, and the cost of shipping will be charged to the credit card that was used for the original transaction. 

 When an item is returned because of a manufacturing defect that has been determined to qualify as defective (if it is in our possession by the 30th day after our shipping date, and our Quality Control team has confirmed that the defect in the item is in fact a manufacturing defect and not damage caused by wear or accident in use), the item will be replaced or exchanged or a refund will be issued in accordance with the customer's choice. 

The returned item may be replaced with the same style in the same size at no charge regardless of the current selling price of the item (provided it is still available). Alternatively, it may be exchanged for any item currently in stock, in any size currently available. However, if the requested item is priced lower than the returned item, the customer will not receive a credit for the difference. If the requested item is more expensive that the returned item, then the difference will be charged to the same credit card that was used for the original transaction. If replaced or exchanged, the item will be shipped to the same shipping address as the original item, using the same shipping method as the original item, free of charge. 

If a refund is requested, it will be applied to the credit/debit card used for the original transaction - in no circumstances will a refund ever be credited to a different credit/debit card, nor will a refund ever be issued as a check or money order. The refund will be limited to the cost of the item - the original cost of shipping the item to the customer will not be refunded.  

4. Truck and Jeep Stuff.com WILL NOT ACCEPT RETURN OF OR ISSUE CREDIT FOR THE FOLLOWING ITEMS (INCLUDING, BUT NOT LIMITED TO): 

  • Items that are labeled ‘Discontinued’ regardless of disposition by the manufacturer 

5. Overweight or Freight Items

Some Items may require a handling charge. The price of shipping is calculated at checkout but it may not be accurate and a customer service representative will contact you to inform you of such a problem. Sometimes a shipping charge will be more because it is oversize or it may be less due to being able to package together as a single unit. Also overseas or out of country orders may have increased charges. You order will be put on hold until the changes in shipping cost can be approved or disapproved.

For all returns, please call 800-330-6491. Provide a specific reason for your return and request a Return Goods Authorization (RGA) number.

When packaging your parts for shipping, write the RGA number on the outside packaging in large, easily visible letters, and include a copy of the original invoice in the package.

We strongly recommend packing any parts with fragile components with sufficient padding. Note that we are not responsible for products being returned to us that are damaged mid-shipment.

Freight Returns

Freight orders are not eligible for returns unless Truck and Jeep Stuff was at fault.

If you are returning or exchanging an item that shipped freight for any of the reasons listed below, you will not be subject to return shipping costs or fees.

Acceptable Freight Return Exceptions

  • You placed an order over the phone and we sent you the wrong item.
  • The product you received has a manufacturer's defect.
  • The manufacturer sent you a product different from the one you ordered.

Remember to inspect freight orders upon delivery, and do not accept delivery if the item is damaged or not what you ordered. Refuse the order and call us right away at 800-330-6491.

Items Not Eligible for Return

Some items are not eligible for return. These items include:

  1. Items shipped to you via freight, such as snow plows, bumpers, and wheel-to-wheel running boards. See Freight Returns for more details, or give us a call to clarify at 800-330-6491.
  2. Custom-made and custom-painted products, unless Truck and Jeep Stuff is at fault. Truck and Jeep Stuff will cover all costs associated with the return of custom-made products if:
    -You placed an order over the phone and we sent you the wrong item.
    -The product you received has a manufacturer's defect.
    -The manufacturer sent you a product different to the one you ordered.
  3. Items with visible wear and tear.
  4. Items that have been installed, modified, drilled, or cut.
  5. Items outside of the manufacturer's warranty.
  6. Gift cards.
  7. Items with the "non-returnable" logo.